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1. WARRANTY
a. GENERAL WARRANTY DETAILS.
Digital Storm warrants to the original purchaser
that any part of the hardware system excluding software,
documentation and similar items will be free of defects in
workmanship and materials for the period of your warranty from the
date of delivery. During the warranty period, Digital Storm will
repair or replace, at its sole discretion, the defective hardware
system, free of charge for labor and parts. If the product is
defective within the first 30 days Digital Storm will cover the costs shipping the item
back. Digital Storm will not be held responsible for covering
shipping costs after 30 days of receiving your computer system. The remedy for this breach of warranty is limited to
replacement or repair with parts warranted for the longer of the
remainder of the warranty period. Any additional purchases or
upgrades will not extend this warranty. Excluded from this warranty
is any damage caused during shipment (except the shipment to the
original purchaser) and any damage caused by: impacts, fluids, fire,
flood, wind, earthquake, lightning or similar disaster; unauthorized
modifications, attachments or peripherals, improper use,
environment, installation or electrical supply; improper
maintenance; any other misuse, abuse, or mishandling. Digital
Storm's sole liability, under this warranty, for failure to repair
or replace the hardware system after a reasonable number of attempts
is limited to replacement or, at Digital Storm's sole discretion,
refund of the original purchase price. The above constitutes
purchaser's exclusive remedies for breach of warranty. Digital Storm
shall, under no circumstances, be liable for any other damages,
including but not limited to special, incidental, consequential and
other similar claims whether based upon breach of contract, breach
of warranty, negligence, absolute or strict liability, or any other
similar theories. Damages excluded include but are not limited to:
loss of profit, loss of revenue, loss of use of the hardware system,
loss of use of related equipment, cost of substitute or replacement
equipment, “down-time”, purchaser’s time, injury to property, and
all claims of third parties.
b. TO OBTAIN SERVICE UNDER THIS WARRANTY.
Call the Technical Support Department at
1-866-81-STORM or e-mail the technical support department at:
support@digitalstormonline.com. Have the warranty number information
available. The technical support staff will assist you in diagnosing
the problem over the phone. If the problem cannot be resolved over
the phone, we will decide on the best course of action for complete
customer satisfaction. Digital Storm will not be responsible for
consequential damage to the boards or the system or any of its
components caused by either internal or external equipment, shorted
connections or components not installed by or purchased from Digital
Storm. Digital Storm will also not be responsible for damages to any
components or loss of any data inadvertently caused by products,
under normal or abnormal use, purchased from Digital Storm. The
limited warranty also does not cover damages or defects that may
have been caused by: Shipping damage (other than the original
shipment), improper installation or maintenance, misuse, neglect or
improper environment, repair, modification, adjustment, or
installation of options or parts not by an Digital Storm employee,
inadequate or excessive electrical power surges, or other power
irregularities. Digital Storm will also not replace, repair, or
refund on any purchase if the item serial numbers do not match, or
if the product is not sold directly by Digital Storm. Digital Storm
(“Customer”) that is within warranty will have defective parts
replaced with the same or equivalent part at no cost. Any other part
replacement that is different from the original configuration must
be purchased at cost. Note: Do not include any accessories with your
computer system. If you do provide such materials, Digital Storm
will not be held responsible for any missing accessories such as
software, adapters, etc.
c. DEFECTIVE ITEM REPLACEMENT.
If there is a defect in your computer system such as defective hard
ware, Digital Storm will cover for shipping costs back and forth
and replace the part(s) within the first 30 days of receiving your
computer system. After 30 days you will be held liable for shipping
costs back and forth, and Digital Storm will honor warranty service
and replacement only, not for shipping.
d. UPGRADES.
Digital Storm gives the customer the freedom to
upgrade his or her computer system. If you would like Digital Storm
to upgrade your system for you, you will be responsible for shipping
costs back and forth and a small labor fee. |
