A. LIMITED WARRANTY DETAILS.
Digital Storm warrants to the original purchaser that any part of
the hardware system, excluding software, documentation and similar
items, will be free of defects in workmanship and materials for the
period the warranty included with the purchase from the date of
delivery to Customer. During the warranty period, Digital Storm will
repair or replace, at its sole discretion, the defective hardware
system, for defects specified by you, free of charge for labor and/or
parts depending on your warranty period. Parts may not be the same but will be equivalent parts. If
the hardware system is defective within the first 45 days Digital
Storm will cover the costs shipping the item back. Digital Storm
will not be held responsible for shipping costs after 45 days of
receiving your computer system. The remedy for this breach of
warranty is limited to replacement or repair with parts warranted
for the the remainder of the warranty period. Any additional
purchases or upgrades will not extend this warranty. Excluded from
this warranty is any damage caused during shipment (except the
shipment to the original purchaser) and any damage caused by:
impacts, fluids, fire, flood, wind, earthquake, lightning or similar
disaster; unauthorized modifications, attachments or peripherals,
improper use, environment, installation or electrical supply;
improper maintenance; any other misuse, abuse, or mishandling.
Digital Storm's sole liability, under this warranty, for failure to
repair or replace the hardware system after a reasonable number of
attempts is limited to replacement or, at Digital Storm's sole
discretion, refund of the original purchase price. The above
constitutes purchaser's exclusive remedies for breach of warranty.
Digital Storm shall, under no circumstances, be liable for any other
damages, including but not limited to special, incidental,
consequential and other similar claims whether based upon breach of
contract, breach of warranty, negligence, or strict liability, or
any other similar theories. Damages excluded include but are not
limited to: loss of profit, loss of revenue, loss of data or
software, loss of use of the hardware system, loss of use of related
equipment, cost of substitute or replacement equipment, “down-time”,
purchaser’s time, injury to property, and all claims of third
parties. EXCEPT AS EXPRESSLY STATED HEREIN, DIGITAL STORM MAKES NO
REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY
KIND WITH RESPECT TO PRODUCTS SOLD BY DIGITALSTORM. EXCEPT AS
EXPRESSLY STATED HEREIN, DIGITAL STORM. EXPRESSLY DISCLAIMS ALL
WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS
SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Depending on the term of the limited warranty, the coverage of labor and parts will vary. Please review the breakdown below:
The "Life-time Expert Customer Care with 3 Year Limited Warranty" covers labor costs for 3 years and direct defective part replacement service directly from Digital Storm's inventory for 1 year. After the first year, Digital Storm will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture. The "Life-time Expert Customer Care with 4 Year Limited Warranty" covers labor costs for 4 years and direct defective part replacement service directly from Digital Storm's inventory for 2 years. After the second year, Digital Storm will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture. The "Life-time Expert Customer Care with 5 Year Limited Warranty" covers labor costs for 5 years and direct defective part replacement service directly from Digital Storm's inventory for 3 years. After the third year, Digital Storm will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture.
B. TO OBTAIN SERVICE UNDER THIS WARRANTY.
Call the Technical Support Department at 1-866-817-8676. Have your
order number and serial number available. The technical support
staff will assist you in diagnosing the problem over the phone. If
the problem cannot be resolved over the phone, we will decide on the
best course of action for complete customer satisfaction. If return
is authorized, please return the product. Do not return any products
without prior authorization. Products returned without prior
authorization will be held for 15 days pending instruction and
return shipment payment and, thereafter, will be salvaged or
disposed without any duty to account to Customer. Digital Storm will
not be responsible for consequential damage to the boards or the
system or any of its components caused by either internal or
external equipment, shorted connections or components not installed
by or purchased from Digital Storm. Digital Storm will also not be
responsible for damages to any components or loss of any data for
goods purchased from Digital Storm. The limited warranty also does
not cover damages or defects that may have been caused by: Shipping
damage (other than the original shipment), improper installation or
maintenance, misuse, neglect or improper environment, repair,
modification, adjustment, or installation of options or parts not by
an Digital Storm employee, inadequate or excessive electrical power
surges, or other power irregularities. Digital Storm will also not
replace, repair, or refund on any purchase if the item serial
numbers do not match, or if the product is not sold directly by
Digital Storm. Digital Storm will replace defective parts the same
or equivalent to new parts at no cost. Any other part replacement
that is different from the original configuration must be purchased
at cost. Note: Do not include any accessories with your computer
system for warranty repairs. If you do provide such materials,
Digital Storm will not be held responsible for any missing
accessories such as software, adapters, etc. In the event no defect
is found that is covered by the warranty, Digital Storm will charge
a test fee, advise the Customer and return the non- defective
product when Customer pays the test fees and pays for return
shipping. If such fees are not paid within 15 days after
notification, the product shall be salvaged or disposed without any
duty to account to Customer.
Digital Storm gives the customer the freedom to upgrade his or her
computer system. If you would like Digital Storm to upgrade your
system for you, you will be responsible for shipping costs back and
forth and a small labor fee. However, if the customer begins to
experience issues after the upgrade the customer must remove the
suspected hardware in order to obtain warranty service and support.
D. COSMETIC DAMAGE.
Digital Storm takes as much precaution to ensure that all of our
systems leave our facility without any scratches or dents. To ensure
we maintain this goal, a through external inspection is done by a
senior quality inspector prior to the computer being placed into the
packaging box. Any cosmetic damages that are larger than the size of
a U.S. dime will be taken care of by Digital Storm if reported
within the first 30 days of original delivery.
E. DEAD PIXEL POLICY.
Since Digital Storm does not directly manufacture LCD panels for our
monitors or laptops, we are going to pass over the same warranty
terms that Digital Storm has with the manfactuer(s) to the customer.
If any of the three conditions are met or exceeded, Digital Storm
will replace the unit for the customer:
Over 6 bright dots or 6 black dots or 6 mixed bright and block
dots in total.
F. RETURN WINDOW FOR REPLACEMENT HARDWARE.
If Digital Storm does not receive replacement hardware back within the stated time frame below, Digital Storm reserves the right to charge the customer for the value of the hardware, and/or, VOID the customers warranty and technical support services.
Desktops: 30 Days: Old hardware returned back to Digital Storm within 30 days from shipment of new hardware.
Laptops: 14 Days: Old hardware returned back to Digital Storm within 14 days from shipment of new hardware.