Gaming Issue - game crashes

Hi Emily. I'm not sure that this will work, but try changing your configuration to use OpenGL instead of Direct3D and see if that corrects the issue.

Hi Emily,

Does any other game crash? I am thinking that after a crash and you go back on line and there is no one there, that others have crashed also. That is why no one is there. This may be a server problem and not your computer. Do you know other players that are getting crashed? If this is the only game you are having a problem with then I would be surprised if you have a problem on your end.

Frank

Edited by FrankW - 07 May 2015 at 1:30pm

last night it only crashed on me a few times. Since i don't know to much about openGL and did not want to mess anything up. This is what I did, not sure if this is the correct solution but for the last hour I was able to play without crashing. However, I did have to log off once because the game was not acting right. For example my chat quit working in the game, and at the same time some of my function buttons quit working.

But this is what I changed, and I am hoping it fixes the problem.

I edited this file C:\Users\<Username>\Documents\Elder Scrolls Online\live\UserSettings.txt . Changed the line from "SET GraphicsDriver.7 "D3D11"" to "SET GraphicsDriver.7 "D3D9""

Originally posted by FrankW Hi Emily, Does any other game crash? I am thinking that after a crash and you go back on line and there is no one there, that others have crashed also. That is why no one is there. This may be a server problem and not your computer. Do you know other players that are getting crashed? If this is the only game you are having a problem with then I would be surprised if you have a problem on your end. Frank

Hi, well I have not played any other game online. But i am on Second Life often and it never crashes.

I am playing the game with a Friend, which I believe is on the same server because I can see her when everything is working. She does not have the same problem I have when we both are on at the same time. And she has not crashed at all.

In the game they have things like warewolves and zombies that I try and kill. After a crash Sometimes these aren't even there, and they are part of the game. So when this happens I restart the game and then i can see them.

I am not sure what changed in the last few days, but before I was having fun, and no crashing.

My internet seems to be fine
I can only assume it was some kind of update ( windows, video card? )
My computer seems to be running great, not hot at all.

The game never freezes, its almost like someone just clicked a close button on me when i was playing, if that makes sense. No errors at all.

Emily,

I see you're also running a Krypton with a 980M.  Are you running the latest 350.12 Nvidia drivers and your GeForce Experience is updated to 2.4.3.22?  Also, in GeForce Experience, have you gone to the Games tab and made sure ESO is listed there?  If it is make sure you're using the Optimized settings for that game.  If it's not there, have GeForce Experience scan for the game and add it.

I edited this file C:\Users\<Username>\Documents\Elder Scrolls Online\live\UserSettings.txt . Changed the line from "SET GraphicsDriver.7 "D3D11"" to "SET GraphicsDriver.7 "D3D9""

This just tells the game to use DirectX9 rather than DirectX11.

If you have the Nvidia 350.12 driver, you can try rolling back the graphics driver to 347.88. The 350 drivers have some bugs that caused problems in some games.

Can you play that game in windowed mode and see if anything changes? Not sure if TESO has windowed mode or not.

Are you playing on STEAM (or another host) or directly on your computer?

Windows 7 or 8.1 - 32bit or 64bit?

Have you tried the "game consultant"? It will check your computer for issues.
https://help.elderscrollsonline.com/app/answers/detail/a_id/6690/

I know you reinstalled the game but it still may have corrupted files. You may find some help here:

https://help.elderscrollsonline.com/app/answers/detail/a_id/22414

You can have TESO reps call at your convenience here:
https://help.elderscrollsonline.com/app/ask?phone=1&session=L3RpbWUvMTQzMTExMTY5OC9zaWQvcVF6NTlSbG0%3D
Also you can attach the 'game consultant' file to this request.

I found a couple other interesting things.

From: http://forums.elderscrollsonline.com/en/discussion/169539/crashing


At this point, nobody really knows what the problem is except possibly certain ESO employees.

Its been suggested by others that the "frequent" crashing problems (every few minutes) most people are experiencing are related to the new justice system and therefore are not "fixable" by the end user. This would have to wait until it was resolved in a patch.

ESO has admitted the existence of a memory leak that affects some players, but this would most likely occur less frequent as the ESO memory leak slowly pushes the game memory footprint beyond what Windows is able to address.

Also some help may be here:

http://forums.elderscrollsonline.com/en/discussion/comment/928118#Comment_928118

Hope you get it fixed. It seems a ton of people are having problems crashing while others have no problem.

Also, crashes can be caused by overheating of GPUs and/or CPUs, and ESO will definitely push your video card if you have settings maxed out.

How long have you had your Krypton?  If it's been more than a few months, or you use it in particularly dusty areas, have you blown out the dust with a can of Dust-Off or similar?  I find that I have to do it to my Krypton every few months and it definitely makes a difference.  The fans don't come on nearly as often as they do when it's dusty.

If you've never done it before, there are some caveats about cleaning out dust that you'll need to know about.  On the Krypton you'll need to remove the bottom cover to do it the right way, and you'll need to make sure that you don't let the fans spin freely while you're cleaning as that will ruin the bearings. This article is a good intro, but you can always ask us here for the best way to do it if you're not comfortable.

Originally posted by Roykirk Also, crashes can be caused by overheating of GPUs and/or CPUs, and ESO will definitely push your video card if you have settings maxed out.How long have you had your Krypton?  If it's been more than a few months, or you use it in particularly dusty areas, have you blown out the dust with a can of Dust-Off or similar?  I find that I have to do it to my Krypton every few months and it definitely makes a difference.  The fans don't come on nearly as often as they do when it's dusty.If you've never done it before, there are some caveats about cleaning out dust that you'll need to know about.  On the Krypton you'll need to remove the bottom cover to do it the right way, and you'll need to make sure that you don't let the fans spin freely while you're cleaning as that will ruin the bearings. This article is a good intro, but you can always ask us here for the best way to do it if you're not comfortable.

Ok maybe I am the guilty one.

I create things on Second Life, so on one screen I have second life up and running most the time, with a few programs such as photoshop and blender open, then on the other screen i am playing TESO when i get a chance. Maybe this is the problem. But i did check to see if my computer was warm just incase it was over heating but it is always cool, not warm or hot.

But then why did i not have the problem before? Is there some error log on my computer that might tell me this is the problem?

I bought the laptop in Late December 2014. I have not cleaned the fans yet, my computer sits on my desk and hasn't moved since i got it.

Also I think I failed to mention, I installed a few addons for TESO, such as a mini map.

Also I think I failed to mention, I installed a few addons for TESO, such as a mini map.

Delete that mini-map add on. That has fixed it for some people.

You're welcome.  Glad that one of the many things discussed helped you.