» Customer Login |
The customer access panel allows you to view the
status of your order, print a sales receipt, and also gain access to
our trouble shooting charts. You must enter your first name and
last name exactly in the format when you place your order.
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» Request Personal Help (Sales,
Technical Support, Customer Service) |
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A helpful Digital Storm representative will contact you as soon as
possible from the moment you submit your request during business hours.
This form is sent directly to the to-do list of our phone staff.
Please provide as much detail as possible for quick and effective
service. Don't forget to check out our frequently asked
questions below for quicker
service..
Or call our toll free number for immediate assistance:
1-866-81-STORM.
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» Frequently Asked Technical Support Questions |
Q: I hear no sound while playing games or
listening to music:
A:
The first step to try is to check if you are plugging the
speaker set into the correct output device. If you have a dedicated
sound card such as you will need to plug your speakers into the
sound card itself, not the motherboard output jacks. Make sure you
are plugging the speakers into the correct color port, usually this
port is green or blue. If you are using a multi-channel speaker
system, try using headphones or a two piece speaker set.
Q: I am having start up, stability, or performance
issues:
A:
All of our systems are extensively tested in our facility prior
to shipment, a defective component is very unlikely. However, when
you put shipping into the equation (bumps, drops, vibrations, and
shocks), a crucial component might have dislodged loose inside.
Reseat all memory, video card, sound card, PCI card drives and
verify the "24-Pin" motherboard power cable and "4-Pin" CPU power
cable are secured mounted to the motherboard. You should also try to
isolate a bad component, such as a stick of memory, PCI card, or
video card and see if that resolves the issue.
Q: Windows is failing to start up, or, I receive a
"Media Disconnected" or "Boot-up Failure" message..
A:
Check data and power cable connections going to the hard drive(s).
Follow the data cable from the hard drive(s) to the motherboard as
well and reseat those connections.
If you need additional help, please call (1-866-81-STORM),
or send us a (message).
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» Frequently Asked Customer Service Questions |
Q: How long does it take for my order to ship?
A:
Our build-time is about 15 business days. This begins after we
have successfully processed your order. If we encounter any issues
with your order during assembly, testing, or quality assurance, we
will hold back your order to ensure we ship a high-quality product
to our customers. We do not sacrifice quality over speed, that
means, we aren't going to rush your order to meet a 10 day ship
time. We do not guarantee ship times mainly because we don't want to
be stuck with a deadline when we want to make sure our customers
receive nothing but the best product possible.
Q: What does the warranty cover?
A:
The warranty covers parts and labor for the computer system
itself only. If your computer system develops an issue that cannot be
resolved over the phone. We will have the system sent back to our
facility for service. Digital Storm will cover all shipping costs
(back and forth) as long as it's within the first 30 days of
receiving your machine. For more details, please contact a
customer service representative for more information.
Q: What do I receive with my Digital Storm system?
A: You will receive all of the original manufacture hard copies,
such as manuals, and CD's. You will also receive an authentic Microsoft
Windows CD if you have ordered a operating system with your computer
purchase. Every system comes with a 3 Year Digital Storm
warranty plan and dedicated life-time toll-free technical support.
All desktops will also receive a customized Digital Storm users manual.
Q: What is your return policy?
A:
If the customer just received the computer system and (1) it is
within the first 30 days of original delivery, (2) there are issues
with the hardware with the system. Then, Digital Storm will provide
a full 100% refund on the price of the computer system once the unit
has arrived back to our facility and we have confirmed the issues to
be hardware related. Shipping costs, from Digital Storm to the customer and from the
customer to Digital Storm are not refunded. Any damages
or missing items will also have a fee deducted from the final
credit.
Q: Where is your company located?
A:
Our facility is located in the Mission Business Park. We are in
Fremont, California. We are located inside Silicon Valley. Our
location provides us with a competitive advantage because we are near all of our
major suppliers such as, Intel, NVIDIA,
Western Digital, and Corsair.
Q: Do you charge sales tax?
A:
We currently only charge sales to orders being shipped to
California. Any others shipping to other states are not charged
sales tax.
Q: How long have you been in business?
A:
As of 2012, we have been in business for 10 years. You may verify
this with the BBB (Better Business Bureau). |
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