Digital Storm Customized Systems

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Customer Login

The customer access panel allows you to view the status of your order, print a sales receipt, and also gain access to our trouble shooting charts. You must enter your first name and last name exactly as how you ordered with us.
 
Order Number:
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Request Personal Help!

Please fill out the form below and a Digital Storm Engineer will contact you within a few hours or call our toll free number for immediate assistance: 1-866-81-STORM. Please provide as much detail as possible for quick and effective service. Don't forget to check out our frequently asked questions below for quicker service.

Order Number:
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Frequently Asked Questions

Q: How long does it take for my order to ship?
A:
Our build-time is about 10 business days. This begins after we have successfully processed your order. If we encounter any issues with your order during assembly, testing, or quality assurance, we will hold back your order to ensure we ship a high-quality product to our customers. We do not sacrifice quality over speed, that means, we aren't going to rush your order to meet a 10 day ship time. We do not guarantee ship times mainly because we don't want to be stuck with a deadline when we want to make sure our customers receive nothing but the best product possible.

Q: What does the warranty cover?
A:
The warranty covers parts and labor for the computer system itself only. If your computer system develops an issue that cannot be resolved over the phone. We will have the system sent back to our facility for service. Digital Storm will cover all shipping costs (back and fourth) as long as it's within the first 30 days of receiving your machine. For more details, please contact a customer service representative for more information.

Q: What do I receive with my Digital Storm system?
A:
You will receive all of the original manufacture hard copies, such as manuals, and CD's. You will also receive an authentic Microsoft Windows CD if you have ordered a operating system with your computer purchase. Every system comes with a 3 Year Digital Storm warranty plan and dedicated life-time toll-free technical support. You also receive a customized Digital Storm users manual with a customized Digital Storm Restore CD inside your personalized user manual.

Q: What is your return policy?
A:
If the customer just received the computer system and it is within the first 30 days of original delivery, Digital Storm will provide a full 100% refund on the price of the computer system. Shipping costs, from Digital Storm to the customer and from the customer to Digital Storm are not refunded. Any damages or missing items will also have a free deducted from the final credit.

Q: Where is your company located?
A:
Our facility is located in the Mission Business Park. We are in Fremont, California. We are located inside Silicon Valley. Our location is near all of our suppliers such as, Intel, NVIDIA, Western Digital, and Corsair. This provides us with a competitive advantage against other companies.

Q: Do you charge sales tax?
A:
We currently only charge sales to to orders being shipped to California. Any others shipping to other states are not charged sales tax.

Q: How long have you been in business?
A:
As of 2008, we have been in business for 7 years. You may verify this with the BBB (Better Business Bureau).

If you need additional help, please call (1-866-81-STORM), or email (support@digitalstormonline.com)