Q: How long does it take for my order to ship?
A:
Our build-time is about 10 business days. This begins after we
have successfully processed your order. If we encounter any issues
with your order during assembly, testing, or quality assurance, we
will hold back your order to ensure we ship a high-quality product
to our customers. We do not sacrifice quality over speed, that
means, we aren't going to rush your order to meet a 10 day ship
time. We do not guarantee ship times mainly because we don't want to
be stuck with a deadline when we want to make sure our customers
receive nothing but the best product possible.
Q: What does the warranty cover?
A:
The warranty covers parts and labor for the computer system
itself only. If your computer system develops an issue that cannot be
resolved over the phone. We will have the system sent back to our
facility for service. Digital Storm will cover all shipping costs
(back and fourth) as long as it's within the first 30 days of
receiving your machine. For more details, please contact a
customer service representative for more information.
Q: What do I receive with my Digital Storm system?
A: You will receive all of the original manufacture hard copies,
such as manuals, and CD's. You will also receive an authentic Microsoft
Windows CD if you have ordered a operating system with your computer
purchase. Every system comes with a 3 Year Digital Storm
warranty plan and dedicated life-time toll-free technical support.
You also receive a customized Digital Storm users manual with a
customized Digital Storm Restore CD inside your personalized user
manual.
Q: What is your return policy?
A:
If the customer just received the computer system and it is
within the first 30 days of original delivery, Digital Storm will
provide a full 100% refund on the price of the computer system.
Shipping costs, from Digital Storm to the customer and from the
customer to Digital Storm are not refunded. Any damages
or missing items will also have a free deducted from the final
credit.
Q: Where is your company located?
A:
Our facility is located in the Mission Business Park. We are in
Fremont, California. We are located inside Silicon Valley. Our
location is near all of our suppliers such as, Intel, NVIDIA,
Western Digital, and Corsair. This provides us with a competitive
advantage against other companies.
Q: Do you charge sales tax?
A:
We currently only charge sales to to orders being shipped to
California. Any others shipping to other states are not charged
sales tax.
Q: How long have you been in business?
A:
As of 2008, we have been in business for 7 years. You may verify
this with the BBB (Better Business Bureau).
If you need additional help, please call (1-866-81-STORM),
or email (support@digitalstormonline.com) |
