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Please fill out the form below and a Digital Storm Engineer will contact you within a few hours or call our toll free number for immediate assistance: 1-866-81-STORM. Please provide as much detail as possible for quick and effective support service. Don't forget to check out our flow charts, support forums, and frequently asked issues below for quicker service.

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Troubleshooting Flow Charts

Being a Digital Storm customer gains you exclusive access to our troubleshooting flow charts. These charts are used by Digital Storm engineers to troubleshoot technical issues for our customers. You can now resolve an issue at your own time and try every general step possible before contacting our engineers for help. These have proven to resolve almost every issue for our support staff.

Note: You must login from the Customer Service panel in order to gain access to our flow charts. These are in PDF file format. You must have Adobe Acrobat Reader installed to view them.

Seek Help in Our Community

Our community of customers and computer enthusiasts are very friendly individuals that would love to help you with your issue. Feel free to register in our forums and post your issue for help.

Frequently Asked Issues

Q: I hear no sound while playing games or listening to music:
A: The first step to try is to check if you are plugging the speaker set into the correct output device. If you have a dedicated sound card such as a "Sound Blaster" you will need to plug your speakers into the sound card itself, not the motherboard output jacks. Make sure you are plugging the speakers into the correct color port, usually this port is green or blue. If you are using a multi-channel speaker system, try using headphones or a two piece speaker set. If you have a "Sound Blaster" sound card, go into the Creative control console, click the settings box, then uncheck front panel detection/mute speakers.

Q: I am having start up, stability, or performance issues:
A: All of our systems are extensively tested in our facility prior to shipment, a defective component is very unlikely. However, when you put shipping into the equation (bumps, drops, vibrations, and shocks), a crucial component might have dislodged loose inside. Reseat all memory, video card, sound card, PCI card drives and verify the "24-Pin" motherboard power cable and "4-Pin" CPU power cable are secured mounted to the motherboard. You should also try to isolate a bad component, such as a stick of memory, PCI card, or video card and see if that resolves the issue.

Q: Windows is failing to start up, or, I receive a "Media Disconnected" or "Bootup Failure" message.
A: Check data and power cable connections going to the hard drive(s). Follow the data cable from the hard drive(s) to the motherboard as well and reseat those connections.

If you need additional help, please call (1-866-81-STORM), email (support@digitalstormonline.com), or post (community).