FAQ FAQ  Forum Search   Register Register  Login Login

Windows 7 reinstall

Post Date: 2015-05-17
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
Ajmacrae View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 17 May 2015
Online Status: Offline
Posts: 4 		  Quote Ajmacrae Quote  Post ReplyReply bullet Topic: Windows 7 reinstall
    Posted: 17 May 2015 at 10:10am
I purchased my laptop a couple months ago, when I got it I had to immediately reinstall the OS. I used the CD that was sent to me but for some odd reason, there was no product key with it, so I can't activate it. Now the OS interrupts everything I do on my computer and closes out my games completely without letting me save. I can't get ahold of Digital Storm to fix it either. For as much as these computers cost you'd think they'd have 24 hr customer service.
Back to Top
Nomad1970 View Drop Down
Senior Member
Senior Member

Email address used to purchase matched with forums account email.

Joined: 23 Feb 2013
Online Status: Offline
Posts: 716 		  Quote Nomad1970 Quote  Post ReplyReply bullet Posted: 17 May 2015 at 10:23am
There should be a sticker on your case somewhere with the product key.
My Precious 2
I7-9700 oc 4.7GHz
32GB DDR4 3000MHz Corsair Vengeance RGB Pro
SSD M.2 (512GB Samsung 970 PRO)
SSD M.2 1TB Samsung 970 EVO
240GB Samsung 860 Pro SSD
1TB W.D. HD
EVGA GTX 1080Ti
Back to Top
Ajmacrae View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 17 May 2015
Online Status: Offline
Posts: 4 		  Quote Ajmacrae Quote  Post ReplyReply bullet Posted: 17 May 2015 at 11:02am
They put it in a binder with CD sleeves, no sticker with proper key anywhere
Back to Top
ArkansasWoman777 View Drop Down
DS Veteran
DS Veteran

Email address used to purchase matched with forums account email.

Joined: 19 Aug 2012
Online Status: Offline
Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 17 May 2015 at 1:34pm
DS is open in the morning at 9 PST, you can try giving them a call and i am sure they will help fix it.
"Captain Sirius Black"
Storm Trooper
i5 3570k

Ordered: 11-27-12
Stage 1: 11-29-12
Stage 2: 12-2-12
Stage 3: 12-2-12
Stage 4: 12-4-12
Stage 5: 12-4-12
Stage 6: 12-10-12
Stage 7: 12-12-12
Back to Top
Snaike View Drop Down
Moderator Group
Moderator Group

Just a dude trying to keep the spam away
Email address used to purchase matched with forums account email.

Joined: 23 Jan 2014
Online Status: Offline
Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 17 May 2015 at 6:29pm
Help me out with something... why did you have to immediately re-install the OS? Digital Storm tests every machine they ship so I'm confused.

And yes, as AW777 says, contact them in the morning. The reason they don't have 24hour support is because they are not a huge corporation willing to pay folks in other countries to answer their telephones and follow a useless script, like some other companies do.
Back to Top
Ajmacrae View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 17 May 2015
Online Status: Offline
Posts: 4 		  Quote Ajmacrae Quote  Post ReplyReply bullet Posted: 17 May 2015 at 6:48pm
When I got the comp, I go to install the virus progr that ce with it and download a different browser than IE, once both were installed I did a full scan and comp kept freezing, browser kept crashing. Had bad malware in the first hour. Not sure how it happened but that's why I had to reinstall OS. Virus program couldn't remove it.

Who said anything about hiring people out of country to do tech support? I said they should have a 24 hr. They can hire local for that, people work nights and weekends in this country.
Back to Top
Snaike View Drop Down
Moderator Group
Moderator Group

Just a dude trying to keep the spam away
Email address used to purchase matched with forums account email.

Joined: 23 Jan 2014
Online Status: Offline
Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 17 May 2015 at 8:20pm
I am certain that DS will be able to help you tomorrow when they are open.

2 points I would like to make.. 1) the comment about hiring outside the US was just a comparison with some other rather large computer companies and was an attempt at humor.

and 2) why would you have to install the virus program that came with it? If the virus program came with it, then it was already installed. DS machines are fully functional and ready when shipped, as far as I know, with only recent updates needed.... either way, the virus program would have already been installed and working... yet you got a virus/malware.

This is very confusing. Again, talk to DS in the morning, I'm sure they will be able to help you out.

Cheers!   
Back to Top
Ajmacrae View Drop Down
Newbie
Newbie

Email address used to purchase matched with forums account email.

Joined: 17 May 2015
Online Status: Offline
Posts: 4 		  Quote Ajmacrae Quote  Post ReplyReply bullet Posted: 18 May 2015 at 8:43am
I should reword that then. When I got the comp, the virus program was not installed, they made me go to their website with a key to redeem my copy. But they will be getting called today regardless.
Back to Top
ArkansasWoman777 View Drop Down
DS Veteran
DS Veteran

Email address used to purchase matched with forums account email.

Joined: 19 Aug 2012
Online Status: Offline
Posts: 4314 		  Quote ArkansasWoman777 Quote  Post ReplyReply bullet Posted: 18 May 2015 at 9:02am
Originally posted by Snaike

I am certain that DS will be able to help you tomorrow when they are open.

2 points I would like to make.. 1) the comment about hiring outside the US was just a comparison with some other rather large computer companies and was an attempt at humor.

and 2) why would you have to install the virus program that came with it? If the virus program came with it, then it was already installed. DS machines are fully functional and ready when shipped, as far as I know, with only recent updates needed.... either way, the virus program would have already been installed and working... yet you got a virus/malware.

This is very confusing. Again, talk to DS in the morning, I'm sure they will be able to help you out.

Cheers!   


The Anti-virus thing they have listed is an activation card and does not come installed in the system. You still have to download the software.
"Captain Sirius Black"
Storm Trooper
i5 3570k

Ordered: 11-27-12
Stage 1: 11-29-12
Stage 2: 12-2-12
Stage 3: 12-2-12
Stage 4: 12-4-12
Stage 5: 12-4-12
Stage 6: 12-10-12
Stage 7: 12-12-12
Back to Top
Snaike View Drop Down
Moderator Group
Moderator Group

Just a dude trying to keep the spam away
Email address used to purchase matched with forums account email.

Joined: 23 Jan 2014
Online Status: Offline
Posts: 9462 		  Quote Snaike Quote  Post ReplyReply bullet Posted: 18 May 2015 at 9:35am
Originally posted by ArkansasWoman777

The Anti-virus thing they have listed is an activation card and does not come installed in the system. You still have to download the software.


Ah, thanks for that, I didn't know.

Seems strange that DS would offer an anti-virus with malware, doesn't it? Unless the anti-virus wasn't the first step after updates it doesn't seem possible.

Eh, either way, I'm sure DS will get it straight.   
Back to Top
Nomad1970 View Drop Down
Senior Member
Senior Member

Email address used to purchase matched with forums account email.

Joined: 23 Feb 2013
Online Status: Offline
Posts: 716 		  Quote Nomad1970 Quote  Post ReplyReply bullet Posted: 25 May 2015 at 8:09pm
Did this ever get resolved?  If so, what was the solution?
My Precious 2
I7-9700 oc 4.7GHz
32GB DDR4 3000MHz Corsair Vengeance RGB Pro
SSD M.2 (512GB Samsung 970 PRO)
SSD M.2 1TB Samsung 970 EVO
240GB Samsung 860 Pro SSD
1TB W.D. HD
EVGA GTX 1080Ti
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 6.640625E-02 seconds.