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Received PC now it is going back

Post Date: 2012-05-21

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retirednavysnipe View Drop Down
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  Quote retirednavysnipe Quote  Post ReplyReply bullet Topic: Received PC now it is going back
    Posted: 21 May 2012 at 6:56am
I received my computer last Thursday and was very excited.  For those who don't know it is a fully loaded up PC, my dream pc, full liquid cooled and all.
     Was very excited so I opened it up very carefully checked all connections and components that could have jostled during shipping, and found none.   Set the computer up and started it and commenced download of BF3 and Saints Row 3, the 2 games I am actively playing now. 
 
     Long story short, my pc will not play the games, after a few phone calls and tech support my pc is heading back to DS.  Mike the tech stated it could be the MB, memory, CPU or GPU's.  But at this time it is heading back.
 
     Kind of depressing because this pc already was delayed during building due to overheating and audio problems that sent this pc from  QA back to the builder.
 
     It took me a month to receive this and now it is heading back.  I am giving DS the benefit of the doubt and will see if they can fix the multitude of problems emmitnating from this PC.
 
Depressed in Seattle.
 
John
Hailstorm Black Ops
I7 3930K 4.5GHZ
16GB 1600MHZ ram
2 x GTX 680
120 GB SSD, 1 TB hardrive
Fully liquid cooled CPU, GPU and chipset.
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xii View Drop Down
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  Quote xii Quote  Post ReplyReply bullet Posted: 21 May 2012 at 7:09am
They can fix anything.
I've seen many customers have very many good experiences with anything support related.

Also - when you get it back - I'd love to see your dream PC.
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Tidgxor View Drop Down
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  Quote Tidgxor Quote  Post ReplyReply bullet Posted: 21 May 2012 at 7:28am
Since its going back we can't help much here on the forums unfortunately. However, I will add my belief that DS will indeed take care of you. Doesn't mean its not upsetting that you've had a delay, and now another, I completely agree with you there. The plus side (if you can think of it that way) is that at least these problems were evident immediately after shipment, which will ease some of the added stress that occurs after the initial 30 day period. Once you get it all sorted out, please give us an update. Smile
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  Quote bprat22 Quote  Post ReplyReply bullet Posted: 21 May 2012 at 7:33am
BummerCry    I'd love to know what the symptoms were and what fixes it. 
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Asangard View Drop Down
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  Quote Asangard Quote  Post ReplyReply bullet Posted: 21 May 2012 at 8:00am
I feel your pain. CryI am sure DS will do every thing they can to make it right.  Keep us updated.
All evil comes from within,
Not from Without,
Therefore, the 1st step on the Holy Warrior path,
Is to recognize thyself as thy 1st enemy.


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retirednavysnipe View Drop Down
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  Quote retirednavysnipe Quote  Post ReplyReply bullet Posted: 21 May 2012 at 8:44am
Thanks to all who responded, I will update you when I get it sent and they find out what is going on.  I took some pics earlier but are on my other pc.  I will get them and put them up.
 
John
Hailstorm Black Ops
I7 3930K 4.5GHZ
16GB 1600MHZ ram
2 x GTX 680
120 GB SSD, 1 TB hardrive
Fully liquid cooled CPU, GPU and chipset.
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darbebo View Drop Down
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  Quote darbebo Quote  Post ReplyReply bullet Posted: 21 May 2012 at 10:11am
Quick question, how tough it is to "repack" everything?

how pro do you have to be?

also, when did you send it and did they receive it yet?


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Alex View Drop Down
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  Quote Alex Quote  Post ReplyReply bullet Posted: 21 May 2012 at 11:13am
@retirednavysnipe,
 
I'm sorry to hear about your situation. I completely understand how it can be a bummer when you wait for your awesome system and are unable to fully enjoy it.
 
I did review your order and I do see that our team tried their best from every possible solution to pin-point the issue with no success. We're not sure what's really going on with the PC. I see that Mike issued a return service pickup request today, once the unit arrives back to our facility (about 3 days from where you are), I'll check up with the team to make sure we can get your system out as quickly as possible.
 
I also understand that our team found some issues with the unit before it originally shipped to you, however, I do wish to add that those issues they found were not due to the issues you are currently having, those were resolved completely before the unit left.
 
Moving forward, feel free to email me at any time to check on the status of your system: Alex@digitalstormonline.com as I will be more than happy to help! Big%20Smile
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