Received PC now it is going back

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I received my computer last Thursday and was very excited.  For those who don't know it is a fully loaded up PC, my dream pc, full liquid cooled and all.
     Was very excited so I opened it up very carefully checked all connections and components that could have jostled during shipping, and found none.   Set the computer up and started it and commenced download of BF3 and Saints Row 3, the 2 games I am actively playing now.   
     Long story short, my pc will not play the games, after a few phone calls and tech support my pc is heading back to DS.  Mike the tech stated it could be the MB, memory, CPU or GPU's.  But at this time it is heading back.

     Kind of depressing because this pc already was delayed during building due to overheating and audio problems that sent this pc from  QA back to the builder.

     It took me a month to receive this and now it is heading back.  I am giving DS the benefit of the doubt and will see if they can fix the multitude of problems emmitnating from this PC.

Depressed in Seattle.

John

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retirednavysnipe Members Profile Find Members Posts Add to Buddy List Groupie Joined: 06 Apr 2012 Online Status: Offline Posts: 218	Quote Reply Topic: Received PC now it is going back Posted: 21 May 2012 at 6:56am
	I received my computer last Thursday and was very excited. For those who don't know it is a fully loaded up PC, my dream pc, full liquid cooled and all. Was very excited so I opened it up very carefully checked all connections and components that could have jostled during shipping, and found none. Set the computer up and started it and commenced download of BF3 and Saints Row 3, the 2 games I am actively playing now. Long story short, my pc will not play the games, after a few phone calls and tech support my pc is heading back to DS. Mike the tech stated it could be the MB, memory, CPU or GPU's. But at this time it is heading back. Kind of depressing because this pc already was delayed during building due to overheating and audio problems that sent this pc from QA back to the builder. It took me a month to receive this and now it is heading back. I am giving DS the benefit of the doubt and will see if they can fix the multitude of problems emmitnating from this PC. Depressed in Seattle. John
	Hailstorm Black Ops I7 3930K 4.5GHZ 16GB 1600MHZ ram 2 x GTX 680 120 GB SSD, 1 TB hardrive Fully liquid cooled CPU, GPU and chipset.

xii Members Profile Find Members Posts Add to Buddy List Senior Member Joined: 25 Feb 2012 Online Status: Offline Posts: 921	Quote Reply Posted: 21 May 2012 at 7:09am
	They can fix anything. I've seen many customers have very many good experiences with anything support related. Also - when you get it back - I'd love to see your dream PC.

Tidgxor Members Profile Find Members Posts Add to Buddy List DS Veteran Joined: 17 Sep 2010 Online Status: Online Posts: 3255	Quote Reply Posted: 21 May 2012 at 7:28am
	Since its going back we can't help much here on the forums unfortunately. However, I will add my belief that DS will indeed take care of you. Doesn't mean its not upsetting that you've had a delay, and now another, I completely agree with you there. The plus side (if you can think of it that way) is that at least these problems were evident immediately after shipment, which will ease some of the added stress that occurs after the initial 30 day period. Once you get it all sorted out, please give us an update.
	Mr. Bojangles: 2 Years, 5 Months - And Going Strong!

bprat22 Members Profile Find Members Posts Add to Buddy List DS Veteran Joined: 08 Jun 2011 Online Status: Offline Posts: 5110	Quote Reply Posted: 21 May 2012 at 7:33am
	Bummer I'd love to know what the symptoms were and what fixes it.

Asangard Members Profile Find Members Posts Add to Buddy List DS Veteran Digital Storm Live Chat Rep. Joined: 21 Aug 2009 Online Status: Offline Posts: 1115	Quote Reply Posted: 21 May 2012 at 8:00am
	I feel your pain. I am sure DS will do every thing they can to make it right. Keep us updated.
	All evil comes from within, Not from Without, Therefore, the 1st step on the Holy Warrior path, Is to recognize thyself as thy 1st enemy.

retirednavysnipe Members Profile Find Members Posts Add to Buddy List Groupie Joined: 06 Apr 2012 Online Status: Offline Posts: 218	Quote Reply Posted: 21 May 2012 at 8:44am
	Thanks to all who responded, I will update you when I get it sent and they find out what is going on. I took some pics earlier but are on my other pc. I will get them and put them up. John
	Hailstorm Black Ops I7 3930K 4.5GHZ 16GB 1600MHZ ram 2 x GTX 680 120 GB SSD, 1 TB hardrive Fully liquid cooled CPU, GPU and chipset.

darbebo Members Profile Find Members Posts Add to Buddy List Groupie Joined: 18 Jun 2010 Online Status: Offline Posts: 426	Quote Reply Posted: 21 May 2012 at 10:11am
	Quick question, how tough it is to "repack" everything? how pro do you have to be? also, when did you send it and did they receive it yet?

Alex Members Profile Find Members Posts Add to Buddy List Admin Group Digital Storm Supervisor Joined: 04 Jun 2012 Online Status: Offline Posts: 11035	Quote Reply Posted: 21 May 2012 at 11:13am
	@retirednavysnipe, I'm sorry to hear about your situation. I completely understand how it can be a bummer when you wait for your awesome system and are unable to fully enjoy it. I did review your order and I do see that our team tried their best from every possible solution to pin-point the issue with no success. We're not sure what's really going on with the PC. I see that Mike issued a return service pickup request today, once the unit arrives back to our facility (about 3 days from where you are), I'll check up with the team to make sure we can get your system out as quickly as possible. I also understand that our team found some issues with the unit before it originally shipped to you, however, I do wish to add that those issues they found were not due to the issues you are currently having, those were resolved completely before the unit left. Moving forward, feel free to email me at any time to check on the status of your system: Alex@digitalstormonline.com as I will be more than happy to help!