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My Digital Storm Experience (Review)

Post Date: 2008-01-30

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Rai View Drop Down
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  Quote Rai Quote  Post ReplyReply bullet Topic: My Digital Storm Experience (Review)
    Posted: 30 Jan 2008 at 9:31am
 
   I've not yet received my DSO computer (or even paid for it LOL) but so far I can already say I am very pleased with the amount of service and help I've received here! I've been to many other gaming computer sites just to check things out and compare prices and the like. I believe DSO was the 4th or 5th I went too, after Alienware and Falcon Northwest and a few other local places. 
   Of course, price is a major factor whenever anyone buys anything, and I figured out a computer VERY similar to mine from Falcon northwest would cost about 6k. Double what I'm going to pay here.
 
  As a Canadian, I unfortunately do not receive free shipping and handling. But, considering my choices are a good computer + paying shipping and handling OR a good computer at double the cost with free shipping.... whats the better choice....
  The only free to ship places I could find in Canada had etiher really overcosted computers, or really overcosted bad quality ones. I checked multiple review sites, and all of the companies I was finding were infamous for bad computers.
 
  Then, a google search found me a gold nugget. Searching up 'gaming computers' on google and going through the sites systematically one by one I ended up on Digital Storm Online at the second to last website on the first page. And the fact that I could design right there (at work Wink) both gave me something to do and let me compare prices to quality. I was then able to go on the forums and actually read answers from /people that worked for DSO!/ That was a big surprise to me, and got me really interested in DSO. I hadn't heard of a single online computer site that had that kidn of service, and it is pretty much why I didn't pass over DSO.
Keep up the good work!Clap
 
   There has been a few setbacks which were quickly overcome, such as my inability to reach DSO through the toll free number (Due to me being Canadian), My inability to place an order online (Due to me being Canadian), and last my inability to pay with my mastercard! (Due to... you guessed it. My Canadian issued mastercard)
 
    Even with all these burdens (None of which were DSO's fault.) I've managed to place my order for my computer with the help of Dave, who has been nice enough to call me twice on my cellphone and give me some great advice as we got it all sorted out. Another thing I liked! People calling me!  Big%20smile
 
  I've had nothing but quickly solved problems here, all of them within a day and always at no extra cost for me, which are the best ways to solve problems! Clap
 
  I even had a question about why the total cost of my computer was coming up at about 130$ more then I guessed, and it was quickly knocked down just about that much in 2 hours! That is quick service!
 
  I'm really looking forward to actually /getting/ the machine. I'll be sure to post the day I get it, and include a plethora of photos of the beast.
 
  Keep up the good work!
 
 
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  Quote Xrae Quote  Post ReplyReply bullet Posted: 30 Jan 2008 at 12:45pm
It's good to see that people from all around the world are chosing DS. Wish you all the best luck here, as I am sure you will be satisfied.
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  Quote Alex Quote  Post ReplyReply bullet Posted: 30 Jan 2008 at 1:27pm
Awesome! Welcome to the family Wink
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  Quote brian Quote  Post ReplyReply bullet Posted: 30 Jan 2008 at 6:21pm
hearing this makes me happy I choise DS. but for me the hardest part is saving up for my dream machine.
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  Quote bfrank2me Quote  Post ReplyReply bullet Posted: 31 Jan 2008 at 11:31am
Just look at it this way Rai, by ordering this computer now when the Canadian dollar is so high, you've saved way more than what it cost you for shipping.  In fact, you should probably buy another computer now just in case the dollar falls back down!


...the first hundred years are the hardest
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  Quote Lowes Quote  Post ReplyReply bullet Posted: 31 Jan 2008 at 12:18pm
Originally posted by brian

but for me the hardest part is saving up for my dream machine.
 
I thought so too, until I ordered, I think the wait is worse!  Sooo excited, I can't wait to see a ship date so I can let my work know what days I won't be showing up!


Edited by Lowes - 31 Jan 2008 at 12:19pm
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  Quote Rai Quote  Post ReplyReply bullet Posted: 31 Jan 2008 at 4:57pm
Yea, I'm going to be another brother from the north Tongue
 
  My paypal recognized my bank account! WOO!
 
  .... Now it is a 6 to 8 day wait for the funds to transfer over. Sigh.
 
 
 
 
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  Quote xamoel Quote  Post ReplyReply bullet Posted: 31 Jan 2008 at 6:22pm
i have to say, this is by far the best gaming computer site iv ever seen, and iv been to quite a few. just until now alienware was my fav, but they havnt got half the options you can choose from on DSO!
unfortunately my computer right now is only a year old, and i spent 5k on it, so i dont just wanna pay another 9k right away. but in a year or two im surely gonna get me one of DSO's!
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  Quote Rai Quote  Post ReplyReply bullet Posted: 02 Feb 2008 at 8:51am
 
  Woo!
 
 
   Paypal has received the money from my bank, and I've sent the e-check in!
 
 ....
 
  And now it says to wait til the 11th for it to process Ouch Wow, is Paypal ever slow.
 
  And what is worse, the Y key on laptop seems to have given out XD I'm at work right now or all my sentences would look like 'ou gus are awesome!'


Edited by Rai - 02 Feb 2008 at 8:51am
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  Quote Smokey Quote  Post ReplyReply bullet Posted: 04 Feb 2008 at 11:13pm
Whoever said that the anticipation of getting something is better than actually getting it. should be dragged out into the street and shot!Wink
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  Quote Solo Quote  Post ReplyReply bullet Posted: 04 Feb 2008 at 11:15pm
lol smokey, only you could make an execution style murder funny :P
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  Quote Rai Quote  Post ReplyReply bullet Posted: 05 Feb 2008 at 10:17am
 Yeah...

  I curse whoever created Presidents choice financial and paypals connection.

  Seriously.... 10 days to transfer funds when I can do it instantly from my other bank XD (Which has no where near enough of the moolah)

  So....

 'The waiting.... is the hardest part'
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  Quote Rai Quote  Post ReplyReply bullet Posted: 08 Feb 2008 at 4:10pm

Your payment for $3,343.33 USD to sales@digitalstormonline.com has been sent.

It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview.


Currency Conversion: $3,428.72 CAD = $3,343.33 USD
The exchange rate for this purchase is 1 CAD = 0.975097USD



I'm buying my way into the family!

WOOOOOOOOO!!!! Big%20smile
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  Quote Josh Quote  Post ReplyReply bullet Posted: 08 Feb 2008 at 4:37pm
Welcome to the family!
Josh@digitalstormonline.com
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  Quote Rai Quote  Post ReplyReply bullet Posted: 08 Feb 2008 at 5:06pm
Stage one email received!!!
 

 It has begun.
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  Quote Solo Quote  Post ReplyReply bullet Posted: 08 Feb 2008 at 5:14pm

now where is ghost to ruin this perfectly happy moment when we need him

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  Quote Josh Quote  Post ReplyReply bullet Posted: 08 Feb 2008 at 7:31pm
There is no ghost....This forum has been exorcised!!!

This forum as been cleared!!!!

*Poltergeist anyone?*
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  Quote Alex Quote  Post ReplyReply bullet Posted: 08 Feb 2008 at 7:54pm
Did you get our NEW update email with a break down of all 6 stages, etc... We improved our system greatly now. Smile
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  Quote Rai Quote  Post ReplyReply bullet Posted: 08 Feb 2008 at 8:51pm
Yes I did!

 It looks very neat and organized, and a lot more descriptive then I expected.

  Although it confused me to see a stage 6!

 I started wondering why everyone on the forum got so excited for being in stage two!

::Stage 2: (Inventory Assignment)
A special component bin has been assigned for your order. We then locate components from our inventory and placing them inside your component bin. If any components are out of stock, we are then waiting for them to be delivered to our storage center. Once all of the hardware is inside your component bin, it is then placed in queue for phase 1 stress-testing. ::
 

Oooooh, fancy!

I'll be waiting for stage 6 Tongue
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  Quote Venture Quote  Post ReplyReply bullet Posted: 08 Feb 2008 at 9:56pm
Yes, the new step emails were great.  As an FYI, I proceeded through all the steps correctly, up to Stage 5 I think, but my final email referred to Stage 3, so that may need to be corrected.
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  Quote Dog Lover Quote  Post ReplyReply bullet Posted: 09 Feb 2008 at 1:41pm
Originally posted by Alex

Did you get our NEW update email with a break down of all 6 stages, etc... We improved our system greatly now. Smile
 
 
I was not afforded this much needed improvement, but I am happy that its now in place.
 
You guys are a work in progress and its good to see you are doing all you can to improve your already good customer service.
 
Please, please, please promice us all, Alex, that no matter how big you get you will not outsource your tech support or go to endless phone trees for customer service! 
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  Quote Rai Quote  Post ReplyReply bullet Posted: 13 Feb 2008 at 4:20pm
 
 
  Another update!
 
 
  I was wondering why it shows me as having been in stage one for three days, so I sent a private message over the forum to Alex to ask if there was any delays...
 
   And I learned I was in stage 3 and my ETA on shipping was 2-3 business days!!
 
  This greatly exceeded my expectation, considering all I've been hearing of backorders and DS being slowed down! I was fully expecting to be waiting at least 2 weeks for it! LOL
 
   
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  Quote Rai Quote  Post ReplyReply bullet Posted: 19 Feb 2008 at 8:05pm
It shipped today!!!

 WOOOO!!!!



  I'll be sure to get pictures to post when it gets here, I can't wait.
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  Quote Rai Quote  Post ReplyReply bullet Posted: 29 Feb 2008 at 5:20pm
Computer had been received, will post full review after some kinks get worked out.
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  Quote Kenpo Quote  Post ReplyReply bullet Posted: 29 Feb 2008 at 7:12pm
I AM WAITING TO SEE THE RIG RAI
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  Quote Rai Quote  Post ReplyReply bullet Posted: 01 Mar 2008 at 7:44pm
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  Quote bucephalusbaghdad Quote  Post ReplyReply bullet Posted: 14 Mar 2008 at 11:01pm
Originally posted by Josh

Welcome to the family!


Only post from Josh I have ever seen. Great guy on the phones, though. Post moar!
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  Quote Josh Quote  Post ReplyReply bullet Posted: 16 Mar 2008 at 12:30am
Lol! I promise, I post more often than this!!!
 
But thank you for the positive feed back!!!
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  Quote bucephalusbaghdad Quote  Post ReplyReply bullet Posted: 18 Mar 2008 at 11:32am
Originally posted by Josh

Lol! I promise, I post more often than this!!!
 
But thank you for the positive feed back!!!


I'll go ahead and believe you since you posted your response on Saturday like some kind of post-happy lunatic. Wink
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