Games Freeze & Crash

I'm having some issues with my Bolt level 4, with a Titan. Certain games I 'try' to play crash and freeze up on me 10-15 minutes into gameplay. I have GeForce Experience installed to ensure I don't miss out on any drivers. My drivers are up-to-date. The game that it happens the most on is Metro: Last Light and CS:GO. StarCraft 2, Diablo 3 and CS Source, it doesn't happen at all. I've research it for Metro and I haven't been the only one with this issue, but I haven't found a solid answer/fix to the issue. So I'm wondering if anyone on here has had this happen to them and if they found a fix for it. This whole situation is aggravating as...

Errors that I've seen:

'Drivers experience problems, have been resolved.' - that was no help to me

Metro.LL Error

CS:GO.exe had an issue as well.

To avoid possible questions I might receive. I've re-installed Metro and CS:GO, oh I don't know, about a dozen times along with Steam itself. Not sure what else I can do. Please help!

Issues still existing. This is what's been happening recently. Email to DS:

I'm having a few issues with my Bolt Level 4 system. I'm not entirely sure what the issue is, if it's software or programs, but it's hindering me from utilizing this great machine. Especially after only having the computer for 5 days. The issue that I'm having is that every time I get into a game (specifically Metro: Last Light and Counterstrike: GO) 10-15 minutes of playing I end up crashing or freezing the game. Once I'm able to get to the desktop, I've seen numerous errors, but the most recent one is "UNEXPECTED_KERNAL_MODE_TRAP". The following is a list of what I've installed since I've received my Bolt and what I've un-installed once all of these issues started occurring

Installed:
- GeForce Experience - to ensure that I'm aware of any new drivers that are available (I've learned that it's possibly better to manually install them though, so I've started to do that)
- Steam
- Metro: Last Light
- Counterstrike: Source
- Counterstrike: GO
- Diablo 3
- StarCraft 2
- Logitech Gaming Software (Mouse and Keyboard)
- Java 7
- Avast!

Un-Installed:
- Counterstrike: Source
- Avast! (Heard that anti-virus software can interfere with game play)

Changes/Updates:
- Degraded Video drivers from 320.49 to 320.14 then to 320.18 and back to 320.49. I've reinstalled 320.49 (most recent) numerous times.
- Re-installed - Metro: Last Light - Twice
- Re-installed - Counterstrike: Source - Once
- Re-installed - Steam

I've been asked to play Metro in safe mode numerous times. I don't feel the need to even think about safe mode, my system can run the game as well as you know. I just need to figure out why it keeps kicking me out. As you might have guessed, I'm not exactly PC savvy, I've been on Mac for quite some time and I was referenced to DS to have a reliable smooth running gaming computer. I don't have all the time in the world to tinker around on the computer to research and try to figure out something I know nothing about. So I'm really hoping DS can talk me through this dilemma that I'm going through without having to send the computer back into DS. I don't feel that that is necessary at all if I can perform what ever is mandatory from my end.

This situation is a bit frustrating, especially after only having the computer for a week and not doing very much with it.

Any assistance would be greatly appreciated.


To Forum: I have not received any BSOD, only the Errors and Messages. What else can I do????

I agree.

I would disable the overclock to see if the system becomes stable then call DS to get an overclock that is stable.

It is possible with a few small tweaks they can get you a stable overclock.

I would really call them and see if they can help you with that.

They may be able to either talk you through redoing a stable overclock, or send you step by step to do it yourself.

Nvidia experience is reported as buggy by many users.  You need to install the latest drivers with a custom clean installor your driver may have a bad install.  Please try this before removing your overclock and taking all those steps...

Make sure you have afterburner off and precision off and set them to NOT start with windows and reboot your PC.  Go into your task manager and make sure "RTSS" is NOT running
1.  Download the latest driver and put file on desktop
2.  Click the file and install
3.  When it comes to the part where you can choose advanced/custom click that
4.  Uncheck everything except the driver and physx (unless you need sound from your HDMI then make sure that is checked but leave unchecked if you can)
5.  Make sure "clean install" is checked
6. Install
7. reboot

EDIT:  Sorry I missed where you said you found that your overclock was not stable and it solved your problems.  I will leave the drive install steps up because that's the best way to do them if you wanna try this too.



Edited by AndydViking - 03 Jul 2013 at 1:01pm

OOO thanks for reminding me
I am going to call now to optimize my OC a little more

I called earlier today and I am now running a really stable 4.4Ghz Overclock.

So I got another .2 OC from their technical expertise and all it took was 10 minutes of my time.

Give them a call. You will not be disappointed!!!!

O yea
Did I mention another couple of Kill cams and serious @$$ whooping in my test session
MUHAHAHAHAHA

   DS will amaze you with their magic.