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DST4ME's computer

Post Date: 2010-05-12
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Alex View Drop Down
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Posts: 11058 		  Quote Alex Quote  Post ReplyReply bullet Posted: 12 May 2010 at 5:49pm
We replaced the motherboard and the issue went away. Big%20smile
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Posts: 832 		  Quote Onkel_Ken Quote  Post ReplyReply bullet Posted: 12 May 2010 at 9:43pm
Great news!!!!!!!!!!!!AngryAngryAngry
HAF 932/920 OC 3.60/V8
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Posts: 798 		  Quote <8) slunK parade Quote  Post ReplyReply bullet Posted: 12 May 2010 at 11:49pm
hopefully when the delivery guy hands you your pc it doesnt look like this
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Posts: 11058 		  Quote Alex Quote  Post ReplyReply bullet Posted: 13 May 2010 at 1:06am
Whoa!
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Posts: 30727 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 13 May 2010 at 1:42am
lol I hope not, since thats not even my pc

OK glad to hear the issue was the mobo, and its gone, hopefully I can get it soon
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Posts: 886 		  Quote Bullseye Quote  Post ReplyReply bullet Posted: 13 May 2010 at 3:52am
wow that is one messed up pc!
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Posts: 247 		  Quote SemperFuzz Quote  Post ReplyReply bullet Posted: 13 May 2010 at 12:18pm
Leonard want's his Bike back and his computer ASAP or else!  ahahhaa
 
 
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Posts: 30727 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 14 May 2010 at 3:17am
You got the right idea man
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Posts: 2313 		  Quote ablahblah Quote  Post ReplyReply bullet Posted: 17 May 2010 at 4:10pm
well, anything happen so far?Heart
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Posts: 30727 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 17 May 2010 at 5:02pm
waiting for them to ship it back, I'm hopping today or tomorrow, lets see.
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Posts: 11058 		  Quote Alex Quote  Post ReplyReply bullet Posted: 17 May 2010 at 7:39pm
Since the unit arrived I know we took it apart, determined it was the motherboard, tested a new replacement motherboard on a test rack, installed the new motherboard. I believe now it's in the testing phase and if all passes it should ship soon!

I'll ping our production manager for your @DST4ME and make sure it's on the top of our list.
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Posts: 46 		  Quote Marcus Quote  Post ReplyReply bullet Posted: 17 May 2010 at 10:21pm
"hopefully when the delivery guy hands you your pc it doesnt look like this" I thought that was a new NZXT case lol

Edited by Marcus - 17 May 2010 at 10:22pm
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Posts: 30727 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 18 May 2010 at 1:35am
hopefully not.

thanks Alex I greatly appreciate it.
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Posts: 843 		  Quote rholyrag Quote  Post ReplyReply bullet Posted: 19 May 2010 at 4:45am
Has it shipped yet?
"What we do in life echoes in eternity" - Maximus from Gladiator
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Posts: 30727 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 20 May 2010 at 2:19am
Nop but we still got 2 days left                         
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Posts: 440 		  Quote sirsiddius Quote  Post ReplyReply bullet Posted: 20 May 2010 at 10:35am
Hey while it's still there why don't you ask them to swap out your 295's for 4 fermis? I mean you obviously have money to burn, so why not go the whole 9 yards.
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Posts: 11058 		  Quote Alex Quote  Post ReplyReply bullet Posted: 20 May 2010 at 2:31pm
@DST4ME,
 
As an update, we've finished fine-tuning your overclock to get it stable at 4.4GHz now. It passed our LinX and Prime95 test.
 
We're re-testing it again just to ensure it's stable. It should hopefully pass everything and go to QA for quality checks on Friday.
 
Warm Regards,
Alex
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Posts: 30727 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 21 May 2010 at 3:14am
lol just send it out Friday please, I don't think I can wait any longer
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Posts: 843 		  Quote rholyrag Quote  Post ReplyReply bullet Posted: 23 May 2010 at 6:10am
Did it get shipped out?
"What we do in life echoes in eternity" - Maximus from Gladiator
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Posts: 11058 		  Quote Alex Quote  Post ReplyReply bullet Posted: 23 May 2010 at 1:47pm
Not yet, we finished testing the overclock, etc and we begun testing the video cards on Friday with a possibility it would have gone to QA. It should be shipped on Monday or Tuesday the latest as long as we don't find any issues during quality checks. (I know it takes time, but, we rather ensure there aren't any wrinkles we need to iron out before the customer gets it).

Edited by Alex - 23 May 2010 at 1:53pm
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Posts: 30727 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 23 May 2010 at 3:29pm
Lets hope it ships on monday
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Posts: 2313 		  Quote ablahblah Quote  Post ReplyReply bullet Posted: 25 May 2010 at 8:09pm
UPDATE! O_O! Did it ship?
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Posts: 11058 		  Quote Alex Quote  Post ReplyReply bullet Posted: 26 May 2010 at 12:06am
Unfortunately not yet. The system passed our stability tests for the overclock (CPU, memory, motherboard) however, our video card test showed some issues.
 
We're currently pin-pointing whether some of the video cards may have gone bad when it was mishandled in transit to DST4ME.
 
We're doing the best we can to get this shipped as soon as possible, but the complexity of the system does make a very labor intensive task to remove and test components individually.
 
If we can iron out the issues with the video card test, it will ship Thursday or Friday.
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Posts: 886 		  Quote Bullseye Quote  Post ReplyReply bullet Posted: 26 May 2010 at 12:42am
wow there are alot of problems with this rig!
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Posts: 200 		  Quote GosuHyunwoo Quote  Post ReplyReply bullet Posted: 26 May 2010 at 12:47am
It's bad luck!!! DST should just donate this one and buy a new one before more problems occur!

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Posts: 2247 		  Quote Dragoonseal Quote  Post ReplyReply bullet Posted: 26 May 2010 at 12:50am
Originally posted by Bullseye

wow there are alot of problems with this rig!

Turns out stuffing $10,000 worth of highly overclocked electronics into a computer complicates things.

Who knew? Embarrassed
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Posts: 11058 		  Quote Alex Quote  Post ReplyReply bullet Posted: 26 May 2010 at 1:10am
It has four video cards that are liquid cooled and a massive radiator and additional components. There's a lot of heavy and sensitive electronic components inside his computer. It's not like a normal system.
 
When you factor in shipping, a lot can go wrong if it gets tossed around hard enough.
 
Even though we shipped it via wooden crate and packed it extensively, it arrived mishandled as the crate was damaged as well.
 
This time around, we are actually paying for freight trucking delivery just his system just to ensure it arrives safely this time.
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Posts: 30727 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 26 May 2010 at 2:45am
As long as you guys ship it on Thursday or Friday that is ok but I got to tell you, my patience is wearing thin, we are 5 day aways form jun now and I still don't have my pc.

I know you guys are doing what you can but at the same time as a customer I still don't have my pc.

Edited by DST4ME - 26 May 2010 at 2:46am
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Posts: 247 		  Quote SemperFuzz Quote  Post ReplyReply bullet Posted: 26 May 2010 at 6:52pm
Wow makes me re-think my decision to buy, i already went through this depressing nightmare with smoothceations.com and i do not want to do that again.  Especially since you paid for the wooden crate and you still suffered damage.  I know it's a gamble but my choice is to pay local sales tax here at my favorite shop puget custom computers where i can drive my rig there and pick it there or roll the dice. 
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Posts: 30727 		  Quote DST4ME Quote  Post ReplyReply bullet Posted: 26 May 2010 at 7:15pm
well things go wrong no matter what, as long as they send it out to me by next friday I'm good, my system is more complicated then most so it takes more time.

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Posts: 2313 		  Quote ablahblah Quote  Post ReplyReply bullet Posted: 26 May 2010 at 8:00pm
UPS/FedEx FTL

like a lot have said, they go NUTS sometimes. think someone once had their system KICKED off the back of the truck once.

anyways, most systems weigh about ~30lbs.

DS's system, with 4 dual-GPU video cards and a hell of a lot of liquid cooling, i'd expect maybe ~50lbs or more
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Posts: 11058 		  Quote Alex Quote  Post ReplyReply bullet Posted: 26 May 2010 at 11:15pm

His system was over 100LBS to be honest. It's no normal computer, we're about 4 dual GPU video cards liquid cooled with full coverage water-blocks. That alone is a lot of weight. Factor in two massive radiators full of water, four hard drives, two pumps, a massive 1500W power supply, and the large Corsair chassis, and you got yourself a massive and delicate piece of hardware.

We've actually found the big problem with his system. The sheer weight of the four cards are causing the motherboard's PCI-Express slots to flex and give issues.
 
We're working on a way to mount a bracket into the chassis to hold the cards up and prevent them from flexing the motherboard PCI-Express slots.
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Posts: 2247 		  Quote Dragoonseal Quote  Post ReplyReply bullet Posted: 26 May 2010 at 11:22pm
Originally posted by Alex

We've actually found the big problem with his system. The sheer weight of the four cards are causing the motherboard's PCI-Express slots to flex and give issues.
 
We're working on a way to mount a bracket into the chassis to hold the cards up and prevent them from flexing the motherboard PCI-Express slots.

I noticed via this review that the HAF-X has something like that built in. Looks like it only supports two GPUs, though it also looks like there would be room for two. As a bonus you can mount a 80mm fan on them.
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Posts: 886 		  Quote Bullseye Quote  Post ReplyReply bullet Posted: 27 May 2010 at 1:20am
it seems to be getting alot of thumb downs in the forums....
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Posts: 11058 		  Quote Alex Quote  Post ReplyReply bullet Posted: 27 May 2010 at 1:34am

@Dragoonseal,

That's interesting actually.
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