Digital Storm - Poor Communication?

Over two weeks ago I sent some questions using Digital Storm's "Request Help" form on their site and I've still yet to receive any sort of reply or even an acknowledgement that they received the message. I thought maybe the message was somehow lost, so I resent it at the beginning of this week, but I still haven't heard anything.

I did actually call and talk to a sales representative about a couple of my questions before I had sent my initial email, but I would like to have a written record of my questions answered before I actually make any purchase (especially one as large as a computer).

Is it normal for Digital Storm to be so unreliable and slow in their correspondence? I find this rather unsettling, especially if I were to have issues with my computer after I receive it.
I'm also rather irritated, because I was hoping to take advantage of their holiday promotion, but this doesn't seem to be a possibility at this point since it's taking so long to get a response.

If it is normal for Digital Storm to take over two to three weeks to respond to help requests, about how long can I actually expect to wait before receiving a response?

Thanks for your reply! That's a little reassuring that maybe it's just a "holiday rush" kind of issue. But I have to admit my confidence isn't quite where I need it to be to put the money down to buy a computer.

Would it be appropriate for me to email Alex? When I had been looking into Digital Storm these past couple months, I noticed that he does a lot to help people out here in the forums, but since I'm not an actual "customer" yet do you think it would be okay to bother him with this?

Alex is exactly the person to contact if you're unhappy for any reason. He won't shy away and whether it's a customer, a potential customer or no customer at all doesn't matter.

Best of luck and Welcome to the forums .

What bprat and Snaike said. Alex was (is) my go-to for any issues. I was in contact with him numerous times both before and after I became a customer. He makes it known that our business is valued, and I'm sure will answer your questions in as timely a fashion as possible. Like Snaike mentioned, we are in the holiday "rush" right now.

Edited by Eggy - 19 Dec 2014 at 12:45pm

Thank you everyone for your help and input! I really appreciate it. :)

Hello, Alex, thank you so much for your reply and helping me with my problem! I'll keep an eye out for that email and get in touch with you if I encounter any other issues.

Edited by AC44 - 19 Dec 2014 at 12:58pm

Originally posted by Eggy    Edit: Looks he beat me by a minute!